Black Friday 2024 FAQs

Will the site close before the sale?
Yes, the site will be closed 2 hours prior to sale so we can prepare the site for the sale. Your carts will reappear when the site is live at 9PM NZDT

When will I get my order?
We’ll be dispatching orders as quickly as possible. Due to the high volume of orders during the sale, please allow up to 7 days for dispatch.

How do I get both a free Pool and a free Play Mat?
You can receive a free play mat when you spend over $250. You will receive both a free play mat AND and free inflatable pool if you spend over $500.

Items get automatically added to your cart.

How do I change the colour of my free Play Mat or Pool?
If you want to change the colour of one of the free gifts, you can remove the current free gift from your cart, search for the product and colour your want, and add that colour to your cart.

Can I change or cancel my order?
Unfortunately, we’re unable to make changes or cancellations during the sale period due to the volume of orders and our streamlined packing process. If it’s a small adjustment like an address change, please email us immediately, and we’ll do our best to assist.


What happens if my order oversells?
In rare cases, overselling can occur when thousands of people are checking out simultaneously. To help prevent this, we’ve set aside some buffer stock. If your order is affected, we’ll contact you as soon as possible to resolve it and arrange an alternative.


What happens if I order a pre-order item?
Pre-order items will be shipped around the start of December. For the latest updates, please refer to our Pre-Order Page.


If I order an in-stock item with a pre-order item, will they ship together?
Yes, your entire order will be shipped together once the pre-order item is ready. To have in-stock items shipped sooner, please place a separate order.


Can I return my order?
Orders placed during our Black Friday Sale are final sale and not eligible for refunds. Please choose carefully before checking out.


Can I use a discount code during the sale?
No additional discount codes can be applied during the Black Friday Sale, as the sale prices are already heavily discounted.